| Feature |
Handset Replacement Protection |
| What's covered? |
Loss, theft, malfunction/mechanical electrical failure (after the manufacturer's warranty), and accidental damage of your wireless equipment. The wireless equipment that is claimed must have a valid IMEI or ESN and be active and registered in the carrier’s billing system at the time of the loss, theft or damage. |
| How much will be added to my monthly bill? |
$4.99 for insured standard handsets $5.99 for insured advanced, PDA or smartphones per covered wireless equipment per month. |
| How fast will I get a replacement phone? |
Typically you can pick up your replacement equipment at a store on the same day that your claim is approved. |
| What type of replacement phone will I receive? |
Your replacement phone will be new or reconditioned and of like kind and quality. Reconditioned phones may have minor cosmetic flaws. |
| What are the claim limits? |
You are limited to 2 claims in any 12-month period per wireless subscription. |
| How do I file a claim? |
Call eSecuritel's customer care center toll free at 888-406-2446. Click here for a complete list of items you will need to file a claim. |
| What is the Processing fee? |
Your processing fee will be based on the make and model of the equipment for which you make a claim. Please consult the Processing Fee Schedule below for device-specific information, |
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